Update: Kahua has informed us that the connectivity to the US Kahua Commercial Network (KCN) has been fully resolved as of 11:21AM EST. They've confirmed that all systems are now operating normally, and performance metrics remain stable. They will continue to monitor the systems 24/7.
We apologize for the inconvenience and thank you for your patience and understanding during this event. If you continue to experience any issues, please don’t hesitate to contact us using the following support link: http://go.uillinois.edu/ocpsupport.
Kahua is still experiencing degraded performance with the latest updates available at Support | Kahua.
One of Kahua's internet providers servicing their data centers has extended their emergency maintenance window due to equipment failure. Kahua remains in direct contact with the provider's repair team and continues to monitor the situation closely. In the meantime, Kahua has rerouted traffic to our other data centers to maintain uptime though performance is degraded. Kahua is continuing to scale resources from their other datacenters to minimize impact.